Recap | AMA (Ask us Anything) Webinar

Watch as Marie Fitzgerald and Simon MacKenzie from our Product Marketing team sit down and discuss recent and upcoming releases across our SportsEngine Products. But there's a twist. 

Everything they discuss is directly based on questions our customers ask us.  

The event underscored our commitment to transparency, continuous improvement, and a customer-first approach. 

Here are three key takeaways from our first AMA webinar event.

1. Enhancements to Customer Support

A central theme during the webinar was customer support and the desire for quicker response times. We're excited to share that SportsEngine is dedicated to improving our customer support experience. We've increased our support team size and implemented new tracking systems to address your inquiries promptly. Our goal is to respond to all inquiries within 24 hours. Additionally, you can now track the progress of your support tickets via the "Need Help" tab, ensuring you’re always in the loop regarding resolutions.

2. Exciting Updates to Our Platforms

We heard you loud and clear—you're eager for updates and improvements across SportsEngine's platforms. We’re thrilled to announce several new features and enhancements:

• TeamUnify: Major updates have been implemented to improve the user experience, including enhanced filters, the return of batch registration with improved data synchronization with USA Swimming, and additional custom fields for registrations.
• SportsEngine HQ: We’ve added functionality for recurring events, automated scheduling conflict checks, and seamless integration with SportsEngine Play for live streaming and on-demand content.
• SportsEngine Motion: Enhancements like role-based permissions, new class schedules, and improved custom fields have been rolled out to offer your organization more flexibility and customization.

3. Commitment to Future Connectivity and Innovation

One of the most exciting parts of the webinar was discussing our future plans for connecting various SportsEngine products. We're working diligently to create a more seamless experience. The initial progress towards that goal will be seen by integrating schedules and team data across platforms like SportsEngine HQ, SportsEngine Play, and SportsEngine Tourney. These integrations will save you time and streamline your operations, allowing you to focus more on running your programs and less on administrative tasks.

Watch the Replay and Stay Tuned

If you missed the live webinar, don't worry! You can watch the full replay here. We covered a lot of ground, and this is just the beginning. We plan to host more future webinars, focusing on specific sports and features to continue addressing your needs and keeping the communication lines open.

Thank you to everyone who participated and shared their questions and feedback. Your input drives our innovation, and we’re excited to keep improving together. Stay tuned for more updates and future webinars—together, we’re enhancing the youth sports experience one step at a time.

Interested in learning more about SportsEngine? 
 

Whether you want to dive deeper into one of the updates shared in the recap video or just learn more about the various solutions that SportsEngine offers, Get in touch with us.